Ticket Sales for all events at Veikkaus Arena are handled by Ticketmaster, the world’s leading ticketing company.
Grab your tickets in advance at ticketmaster.fi.

You can find Ticketmaster’s customer service contact details here.

Open on event days, the Veikkaus Arena ticket office is located at the upper entrance of the venue. The ticket office typically opens about an hour before doors open.

We recommend purchasing your tickets in advance and downloading the Ticketmaster app, so you’ll always have easy access to your tickets via your user account!


More and more events now use mobile tickets, which means you can only access your purchased tickets through the Ticketmaster app on your smartphone, or by logging into your Ticketmaster account via your phone's browser.

Here’s how to use Mobile Only tickets:
1.    Purchase your tickets from Ticketmaster.
2.    Your order confirmation will be added to your Ticketmaster account and a copy will be sent to you by email. The tickets will be accessible on your Ticketmaster account within 15 minutes of completing the purchase.
3.    Log in to you Ticketmaster account via the Ticketmaster app or the browser on your smartphone.
4.    Open ”My Events” and choose your event from ”Upcoming”. 
5.    Open your ticket QR code by tapping the ”View Ticket” button. Sometimes it may take a while for the QR code to open, just wait patiently without closing the ticket.
6.    Turn up the brightness on your phone screen for quick and easy scanning.
 
You can find more information and guides here! 

If you have any questions regarding Mobile Only tickets, please contact Ticketmaster Fan Support 

We are constantly working on making the venue and the fan experience accessible and inclusive. We welcome your feedback – please let us know how we can do better.

Veikkaus 

Accessibility

There is an accessible platform located on the 1st floor behind sections 113 and 114. Tickets to the platform are sold as wheelchair tickets at Ticketmaster.
Wheelchair accessible bathrooms are located near the platform.

Depending on specific event productions, it may be possible to purchase a ticket to the floor. Please contact us or Ticketmaster before purchasing to make sure we can accommodate your needs. 

 Personal assistant policies may vary from event to event, so all customers who wish to receive an assistant ticket, we ask you to contact Ticketmaster or us before purchasing any tickets, so we can recommend the right solutions for your specific needs.

Please keep in mind that you may need to provide proof for need of assistance upon arrival to the event, e.g. a formal assistant card (EU Disability Card, Card for Visually Impaired), doctor’s / medical certificate or other equivalent document.

Wheelchair tickets & assistants
In most cases, an assistant is included in a wheelchair ticket and therefore you will not need a separate ticket for your assistant. This will be communicated in the ticket purchase process.
Wheelchair tickets will be available for purchase online, by phone and in outlets.

Need for assistant (no wheelchair)
Orders with need for separate assistant tickets cannot be purchased online.
If you are in need of an assistant, please contact Ticketmaster or the venue at info@veikkausarena.fi .

Inclusivity

There are gender-neutral bathrooms located near sections xx and xx .

There is a Safe Space located on the 1st floor near the main entrance to support the needs of fans who may think or process things differently. There will be a trained host available in the Safe Space during events, and the room is equipped with comfortable seats, weighted blankets, and headphones.
The staff in the Safe Space are also trained to handle any harassment issues, so if you encounter any unwanted behaviour, please do not hesitate to contact the space or any member of our staff. 

Veikkaus Arena has a zero tolerance policy for all forms of harassment, bullying, discrimination, violence, and abuse of power.

All our guests are expected to adhere to the principles of a safer space.