Veikkaus Arena | Frequently asked questions
Events
How do I book tickets to Veikkaus Arena events?
Ticket sales for all events at Veikkaus Arena are handled by Ticketmaster. Grab your tickets in advance at ticketmaster.fi.
You can find Ticketmaster’s customer service contact details here.
Open on event days, the Veikkaus Arena ticket office is located at the upper entrance of the venue. The ticket office typically opens about an hour before doors open.
We recommend purchasing your tickets in advance and downloading the Ticketmaster app, so you’ll always have easy access to your tickets via your user account.
More and more events now use mobile tickets, which means you can only access your purchased tickets through the Ticketmaster app on your smartphone, or by logging into your Ticketmaster account via your phone's browser.
Here’s how to use Mobile Only tickets:
1. Purchase your tickets from Ticketmaster.
2. Your order confirmation will be added to your Ticketmaster account and a copy will be sent to you by email. The tickets will be accessible on your Ticketmaster account within 15 minutes of completing the purchase.
3. Log in to you Ticketmaster account via the Ticketmaster app or the browser on your smartphone.
4. Open ”My Events” and choose your event from ”Upcoming”.
5. Open your ticket QR code by tapping the ”View Ticket” button. Sometimes it may take a while for the QR code to open, just wait patiently without closing the ticket.
6. Turn up the brightness on your phone screen for quick and easy scanning.
You can find more information and guides here!
If you have any questions regarding Mobile Only tickets, please contact Ticketmaster Fan Support
What payment methods are available at Veikkaus Arena?
At our events, payments can be made using debit and credit cards, as well as contactless payment. You can focus on enjoying the event, as transactions are fast, secure, and smooth. Cash is accepted only at selected sales points.
Where can I find the event schedule?
Event schedules will be updated on the event page as the date approaches. Please also follow the organizer’s official channels for the latest information. Note that all schedules are approximate and subject to change.
What can I bring to an event?
We kindly ask visitors to arrive without large bags or excessive belongings. Please note that the list of prohibited items may vary depending on the event.
Permitted items:
Small backpack (max. 40cm x 40cm x 20cm), handbag, or fabric tote bag with few compartments and easy to inspect
Small non-professional digital or compact cameras without detachable lenses
Mobile phones
Mobility aids for persons with disabilities
One empty 0.5L soft disposable bottle
Individually packed small snacks, candy bags, and similar personal-use food items
Small foldable umbrellas
Prohibited items and substances include (but are not limited to):
Any item that can be used to harm others, such as firearms, knives, blunt weapons, chains, spiked belts, and tools
Products containing pressurized gas (e.g. hairspray)
Liquids, alcohol, illegal substances
Fireworks, explosives, flares
Umbrellas with sharp tips
Professional photography and recording equipment, including DSLR cameras, video cameras, selfie sticks, GoPro devices, audio recorders, and portable speakers
Portable electronic devices such as tablets, laptops, walkie-talkies, and similar technical equipment
All drones and related remote controls
Laser pointers and similar devices using laser technology
Bicycles, scooters, skateboards, electric mopeds, and other motorized or non-motorized transport devices
Baby strollers and prams (except at events specifically designed for children and families)
Bottles, cans, and containers made of metal, hard plastic, or glass
Prepared food items
Pets and other animals
High-visibility vests, jackets, and other attention-grabbing clothing
Posters, advertisements, and flyers (including distributing them within the event area)
Is there a cloakroom at Veikkaus Arena?
Paid storage lockers are available at Veikkaus Arena. There are three different locker sizes. The storage fee ranges from 5 to 12 euros (plus an admin fee of 0,95 euros), depending on the size of the locker.
Where is first aid located at events?
First aid personnel are present at every event and move among the audience. If you need assistance, please contact the Veikkaus Arena staff. The first aid station is located on the third floor, opposite Staircase A, next to Section 302.
Where can I get earplugs?
During events, Veikkaus Arena offers a wide selection of reusable earplugs and various types of hearing protection at dedicated sales points.
Reusable earplugs are also available for purchase at the Arena’s sales points as needed.
Can I buy merchandise at the arena?
At the arena, you have the opportunity to purchase fan merchandise at dedicated sales points during specific events. If needed, please contact the event organizer regarding fan merchandise sales for the event you are attending.
Fan merchandise sales points are located in the lower lobby on the 1st floor opposite section 105, and on the 3rd floor next to section 301.
Can I take photos at the event?
Professional cameras (with detachable lenses), audio recorders, and video recording equipment is prohibited. Please also check the event-specific guidelines to see whether recording or photographing the event is allowed.
Where are lost and found items delivered?
Lost property from events is delivered to Lost & Found Finland Oy, where inquiries can be made. Their phone service is available 24/7 at +358 600 41006.
Accessibility
How have you taken accessibility into consideration?
We are continuously working to make Veikkaus Arena and the fan experience more accessible and inclusive. We welcome your feedback – please let us know how we can improve.
All floors are accessible by elevator
Accessible restrooms are located near wheelchair platforms
Accessibility arrangements may vary depending on the event
Where is accessible parking located?
Accessible parking is available on parking decks 1 and 4, with elevator access to the Arena’s main entrance. Security staff will assist with outdoor mobility if needed and guide you to the best route.
Where is wheelchair seating located?
Access to the accessible wheelchair platform is through section 114. Seats are sold via Ticketmaster as wheelchair tickets. The bar near section 115 is lowered for wheelchair users.
What is your assistant policy?
The assistant policy may vary by event. Customers who require a companion ticket are asked to contact Ticketmaster or the Arena directly before purchasing tickets so we can recommend the best solution.
Proof of need for assistance may be required upon arrival at the event. Acceptable proof includes:
EU Disability Card
Visual Impairment Card
Medical or healthcare certificate
Other equivalent documentation
In most cases, a wheelchair ticket includes one companion, and no separate ticket is needed. This will be confirmed during the ticket purchase process.
Wheelchair tickets can be purchased:
Online
By phone
At ticket outlets
How have you taken inclusivity into consideration at your events?
Gender-neutral restrooms are located near seating sections 110 and 111.
On the first floor, near the main entrance, you’ll find the Safe Space, designed to support fans who think or experience things differently. During events, trained staff are present in the room, which features comfortable seating, weighted blankets, and headphones.
Our staff is trained to handle harassment situations, so if you encounter unwanted behavior, please do not hesitate to contact the Safe Space team or any of our employees.
Veikkaus Arena enforces zero tolerance for all forms of harassment, bullying, discrimination, violence, and abuse of power.
All our visitors are expected to follow the principles of a safer space.
Arrival
Where can I find directions to Veikkaus Arena?
You can find directions to Veikkaus Arena here: map.
Where can I leave my bike?
You can leave your bicycle in the designated area (see map).
Can I park my electric scooter at arena?
You cannot park a scooter in this area. The nearest scooter parking is located on Ratapihantie, opposite Haaga-Helia.
How do I park at the arena, if I arrive by car?
In the Arena parking garage, Aimo Park Easy barrier-free parking is in use. The camera automatically recognizes the license plate and measures the parking time. For payment, we recommend downloading the Aimo Park app.
Parking rates are:
Mon–Sun: €2.50 / starting 60 min
During events from 16:00–12:00: €16.00 + possible operator service fee (see list below).
You can pay for parking in the following ways:
On-site at the payment machine (no extra fees)
With the Aimo Park app (adds a service fee of 10% of the parking price, minimum €0.49 and maximum €4)
With the Easy Park app (adds a service fee of 15% of the parking price, minimum €0.59)
With the Park Man app (adds a service fee of 15% of the parking price + €0.35)
Post-payment via the website within 48h after parking at easy.aimopark.fi (no extra fees)
By invoice afterwards (an invoicing fee of €5 will be added)
Veikkaus Arena’s parking garage is open 24 hours a day.
Electric vehicle charging stations are available in the parking garage on levels P1 (6 units) and P4 (6 units). The charging price is €0.35 / kWh.
You can also find more information on Aimo Park’s website.
Where is a taxi drop-off/ pick-up point?
The taxi drop-off and pick-up point is located at the taxi deck, at Veturitie 13, 00240 Helsinki.
Veikkaus Arena maps
Where can I find Veikkaus Arena maps?
Below you will find links to the arrival map for Veikkaus Arena, as well as maps of the arena’s public levels.
Contacts and Feedback
How can I get in touch with Veikkaus Arena?
You can send us feedback at info@veikkausarena.fi.
For artist requests, we recommend contacting the event organizer directly.